We migrated our support portal from TeamSupport to JitBit on 3rd January 2025. You will need to create a new user account on this new JitBit support portal, even if you already had one on the old TeamSupport one.
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Windows Update KB4480970 breaks SMBv2 file sharing. Easiest solution is to uninstall it, then run Windows Update again and hide that update, to stop it being installed again.