How to install Dartcom software updates

This article guides you through updating your Dartcom software to the latest versions available on our Downloads page.

Check licence keys

You may need to update your Dartcom licence keys to be able to run the new software versions. To check, follow the instructions below.

1. Run Dartcom Licence Manager (Start > All > Dartcom > Dartcom Licence Manager).
2. If the new software versions are higher than the versions shown in the Licensed components box, your licence keys will need updating. Open a support ticket and request new licence keys before going any further, otherwise the new software versions won't work.
3. If the new software versions are lower, or no version numbers are shown, your licence keys don't need updating and you can continue.

Check security device (dongle) compatibility

Determine what software versions you're currently running using the About... button in XRIT Ingester, Geostationary Ingester and Polar Orbiter Ingester, and Help > About... in iDAP/MacroPro. If the versions have a letter at the end (6.4h, for example) you'll need to perform the check below before updating. If the versions contain only numbers (6.5.3, for example) you can skip this check.

1. On the PC the dongle is connected to, click the following link or paste it into the address box.
   http://localhost:1947
2. The Sentinel Admin Control Center should be displayed. If not, open a support ticket for help.
3. In the Sentinel Keys list, look for a dongle with 46805 in the Vendor column and a number in the Key ID column. If several are listed, disconnect all but the one with the highest number in the Version column. To help with dongle identification, you can use the Blink on buttons in the Actions column to flash each one's LED.
4. If no dongles are listed, check your Dartcom dongle is connected to the PC and you aren't using Windows Remote Desktop. If so, it's incompatible.
5. If Sentinel Key Version Not Supported is shown in the Actions column, your dongle is incompatible.
6. In all other cases, your dongle is compatible and you can continue with the updates.

If your dongle is incompatible, it'll need to be replaced. To arrange that, please open a support ticket and don't go any further, otherwise the new software versions won't work.

Update Dartcom Licence Manager

1. Ensure all Dartcom software is closed.
2. Ensure your dongle is connected to the PC and you've checked it for compatibility if necessary (see above).
3. Go to our Downloads page and select your Dartcom system to see the updates available for it.
4. Download and run the latest security device drivers update.
5. Restart your PC when prompted to do so.
6. Download and install the latest Dartcom Licence Manager update.
7. If prompted to restart your PC, do so.
8. Run Dartcom Licence Manager (Start > All > Dartcom > Dartcom Licence Manager).
9. If your dongle needs upgrading, a message appears informing you of that. Click OK to perform the upgrade. If successful, click OK to continue. If an error occurred, open a support ticket for help.
10. The Dartcom Licence Manager window appears. If we've sent you new licence keys, paste them into the New licence keys box and click Apply new licence keys. A message appears confirming they were applied successfully. If an error occurred, open a support ticket for help.
11. Click Exit to close Dartcom Licence Manager.

Update other Dartcom software

Before updating your other Dartcom software, ensure any Dartcom USB devices in your system (such as a receiver) are connected to the PC as normal.

Download and run each of the remaining software updates listed on our Downloads page for the system you're updating. You can skip those you know have been installed previously.

If prompted to restart your PC during the updates, it's important to do so otherwise any Dartcom USB devices in your system may not be recognised or system files may not be updated.

Perform extra steps if upgrading XRIT Ingester to Geostationary Ingester

If you've previously been using XRIT Ingester, this has now been replaced by Geostationary Ingester. After installing the Geostationary Ingester update, you must follow the instructions in this support article to add anti-virus software exclusions and replace taskbar icons and startup items.