We migrated our support portal from TeamSupport to JitBit on 3rd January 2025. You will need to create a new user account on this new JitBit support portal, even if you already had one on the old TeamSupport one.
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polar orbiter ingester
Software / Basic software support
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After installing a software update, Geostationary Ingester or Polar Orbiter Ingester reports a data source could not be opened
Updated: Monday, 6 October 2025 data source could not be opened geostationary ingester polar orbiter ingester software update