We migrated our support portal from TeamSupport to JitBit on 3rd January 2025. You will need to create a new user account on this new JitBit support portal, even if you already had one on the old TeamSupport one. ✕

Welcome!

To open a support ticket, please click the button below. If you don't already have an account on our new JitBit helpdesk, you will need to register before you can create a ticket.

New ticket

Knowledge base

Software

Basic software support 14

⇅ Fixing missing segments in EUMETCast Using a RAM Disk & Config Changes New
Friday, 29 May 2026 buffer eumetcast imdisk missing segments novra ram disk ramdisk
⇅ How to install Dartcom software updates
Updated: Monday, 24 November 2025
⇅ Dartcom software unable to find the security device
Updated: Monday, 6 October 2025 dongle hasp rdp remote desktop security device
⇅ Disabling serial enumeration in Windows
Updated: Tuesday, 30 September 2025 microsoft serial ballpoint nmea serial enumeration
⇅ After installing a software update, Geostationary Ingester or Polar Orbiter Ingester reports a data source could not be opened
Updated: Monday, 6 October 2025 data source could not be opened geostationary ingester polar orbiter ingester software update

buffer 1 data source could not be opened 1 dongle 1 eumetcast 1 geostationary ingester 1 hasp 1 hyper-v 1 imdisk 1 ipopp 1 microsoft serial ballpoint 1 View all...