We migrated our support portal from TeamSupport to JitBit on 3rd January 2025. You will need to create a new user account on this new JitBit support portal, even if you already had one on the old TeamSupport one. ✕

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To open a support ticket, please click the button below. If you don't already have an account on our new JitBit helpdesk, you will need to register before you can create a ticket.

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Knowledge base

Software

Basic software support 13

↑↓ Dartcom software unable to find the security device New
Thursday, 11 September 2025 dongle hasp rdp remote desktop security device
↑↓ Disabling serial enumeration in Windows
Tuesday, 12 August 2025 microsoft serial ballpoint nmea serial enumeration
↑↓ After installing a software update, Geostationary Ingester or Polar Orbiter Ingester reports a data source could not be opened
Updated: Wednesday, 11 June 2025 data source could not be opened geostationary ingester polar orbiter ingester software update
↑↓ Recover Hyper-V VM which is stuck in the "Restoring" state
Updated: Friday, 21 March 2025 hyper-v ipopp
↑↓ Windows 11 24H2 Breaks File Sharing
Updated: Wednesday, 20 August 2025

data source could not be opened 1 dongle 1 geostationary ingester 1 hasp 1 hyper-v 1 ipopp 1 microsoft serial ballpoint 1 nmea 1 polar orbiter ingester 1 rdp 1 View all...