We migrated our support portal from TeamSupport to JitBit on 3rd January 2025. You will need to create a new user account on this new JitBit support portal, even if you already had one on the old TeamSupport one. ✕

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To open a support ticket, please click the button below. If you don't already have an account on our new JitBit helpdesk, you will need to register before you can create a ticket.

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Knowledge base

Software

Basic software support 13

⇅ How to install Dartcom software updates Updated
Updated: Monday, 13 October 2025
⇅ Dartcom software unable to find the security device
Updated: Monday, 6 October 2025 dongle hasp rdp remote desktop security device
⇅ Disabling serial enumeration in Windows
Updated: Tuesday, 30 September 2025 microsoft serial ballpoint nmea serial enumeration
⇅ After installing a software update, Geostationary Ingester or Polar Orbiter Ingester reports a data source could not be opened
Updated: Monday, 6 October 2025 data source could not be opened geostationary ingester polar orbiter ingester software update
⇅ Recover Hyper-V VM stuck in the "Restoring" state
Updated: Monday, 6 October 2025 hyper-v ipopp

data source could not be opened 1 dongle 1 geostationary ingester 1 hasp 1 hyper-v 1 ipopp 1 microsoft serial ballpoint 1 nmea 1 polar orbiter ingester 1 rdp 1 View all...